FAQ
1. Are your products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free, and many are also vegan-friendly. Check the product details for specific certifications.
2. Do your products contain any harmful chemicals or allergens?
Our products are free from parabens, sulfates, and other harmful chemicals. However, if you have specific allergies, please refer to the ingredient list on each product page.
3. How can I find the right product for my skin type?
We provide a detailed guide on our website to help you choose products based on your skin type. You can also contact our customer service team for personalized recommendations.
4. What is the shelf life of your products?
Our products typically have a shelf life of 12–24 months. Look for the expiration date on the packaging for specific information.
5. Do you offer international shipping?
Unfortunately, at this time, we do not ship to the following countries:
Indonesia, Italy, Japan, Mexico, Portugal, Russia, Saudi Arabia, Spain, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, and Vietnam.
We are continuously working to expand our shipping destinations and hope to include these countries in the future. Please check back for updates, or contact our customer service team for further assistance.
6. What is your return/exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the product is unopened and unused. Please visit our Returns and Refunds page for more details.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment.
8. Are your products eco-friendly?
We are committed to sustainability. Our packaging is recyclable, and we continually work to reduce our environmental impact.
9. Do you offer gift cards?
Yes, we offer gift cards! Our gift cards are the perfect choice for any occasion, allowing your loved ones to choose their favorite products from our collection. They are available in various denominations and can be redeemed online.
Gift cards are delivered electronically via email, so they’re quick, convenient, and always the right size! Get yours here!
10. What are your shipping rates?
Our shipping rates vary by region:
| Region | Shipping Cost |
|---|---|
| North America | 8.99 € |
| UK and France | 15.99 € |
| Rest of EU, Asia, South America, and Africa | 19.99 € |
| Oceania (Australia and New Zealand) | 25.99 € |
11. How long does shipping take?
Shipping times depend on the destination:
- North America: 3 - 5 business days*
- Global (Rest of EU, Asia, South America, and Africa): 5 - 14 business days*
- Australia and New Zealand: 7 - 22 business days*
*Please note that shipping times are estimates and may vary due to customs or other unforeseen delays.